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Our Store Policies

At Cozy Cove Candles we want to give our customers the most enjoyable shopping experience.  One that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Refunds Policy

If your product is damaged in shipping, we will happily replace it for you and send you out a replacement product at no cost to you.  

If you have simply just ordered the wrong product and you want to exchange it for another product, you may do so.  As you (the customer) will be responsible for the return shipping cost of the returned product or products.

Please do not hesitate to contact me with any concerns or any questions that you may have with any orders.

Custom Order Policy

There will be a required deposit on all large custom orders.  Deposit will be all non-refundable once the product is in production.  For questions please contact us.  

Shipping Policy

All of our orders will ship with in 1 to 2 business days.  Unless it is a special custom order, please allow 4 to 5 business days to fufill the order so that way the products have time to cure prior to shipping.

Please do not hesitate to contact us  with any concerns or any questions that you may have with any orders.