Pouring Candle Wax

Our Store Policies

 

At Cozy Cove Candles we want to give our customers the most enjoyable shopping experience.  One that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent.  Below you’ll find a list of all our policies.  If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Exchanges

The fastest way to ensure you get what you want is to return the item and or items you have, and once the return is accepted, then you may make a separate purchase for the new item or items that you would like to purchase.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellation at any time before the order has been dispatched.  Once your order has been  placed in the fulfilled status then, NO Cancellations, Edits, or Adjustments to your order are allowed at this time.

Refunds Policy

We will notify you once we've received and inspected your return, to let you know if a refund is approved or not.  If approved, you'll be automatically refunded on your original payment method.  Please remember that it can take some time for your bank or credit card company to process and post our refund to you.

Damages and Issues

Please take the time to inspect your order upon delivery of the items that we have shipped to you.  Contact us immediately if an item is defective, damaged or if you have received the wrong items, so that we can evaluate the issue and make it right.

If your product is damaged in shipping, we will happily replace it for you and send you out a replacement product at no cost to you.  

If you have simply just ordered the wrong product and you want to exchange it for another product, you may do so.  As you (the customer) will be responsible for the return shipping cost of the returned product or products.

Please do not hesitate to contact me with any concerns or any questions that you may have with any orders.

Exceptions ~ Non-returnable Items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care good (such as beauty products).  Please get in touch if you have any questions or concerns about your specific item.

Unfortunately, we DO NOT accept returns on "Sale" items or gift card.

Custom Order Policy

There will be a required deposit on all large custom orders.  Deposit will be all non-refundable once the product is in production.  For questions please contact us.  

Shipping Policy

We are currently processing all of our orders in 3 to 5 business day.

 Unless it is a special custom order, please allow 6 to 10 business days to fulfill the order so that way the products have time to cure prior to shipping.​​  

Please do not hesitate to contact us  with any concerns or any questions that you may have with any orders.