PRIVACY POLICY
LAST UPDATED: FEBRUARY 11, 2024
PRIVACY STATMENT SUMMARY
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Protecting your private information is our top priority. This Statement of Privacy applies to https://www.cozycovecandles.com and Cozy Cove Candles Bath & Body Shop LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Cozy Cove Candles Bath & Body Shop LLC include https://www.cozycovecandles.com. The Cozy Cove Candles Bath & Body Shop LLC website is an ecommerce website. By using the Cozy Cove Candles Bath & Body Shop LLC website, you consent to the data practices described in this statement. This policy is also meant to inform you of your rights and choices about the use of your information. We will not use, disclose, or share your information except as described in this policy.
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What data we collect and what we do with it
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Collection of your Personal Information
In order to better provide you with products and services offered on our Site, Cozy Cove Candles
may collect personally identifiable information, such as your:
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First & Last Name
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Mailing Address
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Email Address
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Phone Number
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If you purchase Cozy Cove Candles Bath & Body Shop LLC products, we collect billing and credit card information. This information is used to complete the purchase transaction.
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We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) sending us an email message; (c) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to products you have requested from us. We also may gather additional personal or non-personal information in the future.
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When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
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We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
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How do we use your Personal Information?
Cozy Cove Candles Bath & Body Shop LLC collects and uses your personal information to operate its website and deliver the services you have requested.
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your Personal Information
Cozy Cove Candles Bath & Body Shop LLC does not sell, rent or lease its customer lists to third parties. Cozy Cove Candles Bath & Body Shop LLC may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Cozy Cove Candles Bath & Body Shop LLC, and they are required to maintain the confidentiality of your information.
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Our website is hosted by WIX They provide us with the online eCommerce platform that allows us to sell our products and services to you. Your data is stored through Wix.com data storage, databases, and the general WIX application. They store your data on a secure server behind a firewall.
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We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WIX to power our online store--you can read more about how WIX uses your Personal Information here: https://www.wix.com/about/privacy/. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en/policies/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
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Cozy Cove Candles Bath & Body Shop LLC may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Cozy Cove Candles Bath & Body Shop LLC or the site; (b) protect and defend the rights or property of Cozy Cove Candles Bath & Body Shop LLC; and/or (c) act under exigent circumstances to protect the personal safety of users of Cozy Cove Candles Bath & Body Shop LLC, or the public.
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Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Cozy Cove Candles Bath & Body Shop LLC. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Cozy Cove Candles Bath & Body Shop LLC website.
Payment:
If you choose a direct payment gateway to complete your purchase, we use Square and PayPal, a third-party payment processor, to process your payment. Your payment will be processed by your choice of Square or PayPal, who will collect, use, and process your information, including payment details, in accordance with their privacy policies. You can access their privacy policy via the following link: https://squareup.com/help/us/en/article/3796-privacy-and-security, https://www.paypal.com/us/webapps/mpp/ua/privacy-full
The transaction details we retain are limited details that allow us to verify that you paid for the services, including your name, billing address, credit card type, expiration date, and last four digits of your credit card number.
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Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
When you visit our website, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We may share information about your use of the website with our advertising partners. We may collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Third-Party Services
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our website, they may direct you away from our website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
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Use of Website Cookies
Cozy Cove Candles Bath & Body Shop LLC website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
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One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Cozy Cove Candles Bath & Body Shop LLC pages, or register with Cozy Cove Candles Bath & Body Shop LLC site or services, a cookie helps Cozy Cove Candles Bath & Body Shop LLC to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Cozy Cove Candles Bath & Body Shop LLC website, the information you previously provided can be retrieved, so you can easily use the Cozy Cove Candles Bath & Body Shop LLC features that you customized. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. For more information on how to modify your browser setting, block, manage or filter cookies click here. https://www.allaboutcookies.org/verify. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Cozy Cove Candles Bath & Body Shop LLC services or websites you visit.
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Security of Your Personal Information
Cozy Cove Candle Bath & Body Shop LLC secures your personal information from unauthorized access, use, or disclosure. Cozy Cove Candles Bath & Body Shop LLC uses SSL Protocol for this purpose.
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When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
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We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. If you're concerned about online tracking, and would like more information, you can go here.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
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California Consumer Privacy Act (CCPA)
Under the California Consumer Privacy Act (CCPA), California residents have additional data privacy rights outlined below.
CCPA Rights:
California Residents have certain rights, such as:
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Right to access personal information. You may be entitled to receive the specific pieces of your personal information we have collected in the 12 months preceding your request.
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Right to data portability. You may be entitled to receive a copy of your electronic personal information in a readily usable format.
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Right to know. You may be entitled to receive information regarding the categories of personal information we collected, the sources from which we collected personal information, the purposes for which we collected and shared personal information, the categories of personal information that we sold and the categories of third parties to whom the personal information was sold, and the categories of personal information that we disclosed for a business purpose in the 12 months preceding your request.
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Right to deletion. You may be entitled to request that we delete the personal information that we have collected from you. We will use commercially reasonable efforts to honor your request, in compliance with applicable laws. Please note, however, that we may need to keep such information, such as for our legitimate business purposes or as required to comply with applicable law.
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Right to opt-out of certain sharing with third parties. You may be entitled to direct us to stop disclosing your personal information to third parties for monetary or other valuable consideration. What is covered as a “sale” under California law is not yet clear, but we currently do not “sell” your information as we understand it.
To learn more about CCPA and your privacy rights click here. https://oag.ca.gov/privacy/ccpa
You may freely exercise these rights without fear or being denied goods or services. If you are a California resident and you like to exercise one of your rights, please contact us by email at, cozycovecandles@gmail.com with subject line “Privacy”. You may also, call us at 509-936-5749 or mail us at:
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Cozy Cove Candles Bath & Body Shop LLC
Attn: Privacy Compliance Officer
627 HWY 82 E
Magnolia, AR 71753
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Please note that California law requires us to verify the requests we receive from you when you exercise certain of the rights listed above. We (or third parties we engage to assist us) may ask you to provide certain information to us in order for us to verify the request. In addition to these rights, pursuant to California’s “Shine the Light” law, California residents who share personal information with us have the right to request and obtain from us once per year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. If you would like to exercise this right, please use the contact information listed in this section to contact us.
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General Data Protection Regulation (GDPR)
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
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Your consent
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The performance of the contract between you and the website
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Compliance with our legal obligations
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To protect your vital interests
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To perform a task carried out in the public interest
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For our legitimate interests, which do not override your fundamental rights and freedoms
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When you place an order through our website, we will retain your Personal Information for our records unless and until you ask us to erase this information.
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Our processor Square and PayPal uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
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Delete your personal information from our records;
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Direct any service providers to delete your personal information from their records.
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Please note that we may not be able to comply with requests do delete your personal information if it is necessary to:
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Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonable anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
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Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
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Debug to identify and repair errors that impair existing intended functionality;
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Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
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Comply with the California Electronic Communications Privacy Act;
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Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that addresses to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
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Comply with an existing legal obligation; or
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Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information
Children Under Thirteen
Cozy Cove Candles Bath & Body Shop LLC does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
Age Consent
By using Cozy Cove Candles Bath & Body Shop LLC site, you represent that you are at least the age of eighteen (18) in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. Cozy Cove Candles Bath & Body Shop LLC, Site is not intended for the use of individuals under the age of eighteen (18).
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E-mail Communications
Cozy Cove Candles Bath & Body Shop LLC may contact you via email for the purpose of providing announcements promotional offers, alerts, confirmations, surveys, and/or other general communication.
If you would like to stop receiving marketing or promotional communications via email from Cozy Cove Candles Bath & Body Shop LLC, you may opt out of such communications by filling out our contact form, link here.
Changes to this Statement
Cozy Cove Candles Bath & Body Shop LLC reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
Questions and Contact Information
Cozy Cove Candles Bath & Body Shop LLC welcomes your questions or comments regarding this Statement of Privacy. If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, want more information, or of you believe that Cozy Cove Candles Bath & Body Shop LLC has not adhered to this Statement, please contact Cozy Cove Candles Bath & Body Shop LLC by using our Contact Us page or by mail using the details provided below:
Cozy Cove Candles Bath & Body Shop LLC
Attn: Privacy Compliance Officer
627 HWY 82 E
Magnolia, AR 71753
509-936-5749