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Frequently Asked Questions

HOW LONG SHOULD I BURN MY 100% NATURAL SOY CANDLE

You may not know that candles made from 100% soy wax has a 'memory burn' and should be allowed to achieve a full melt pool on its very first burn.  If your candle is extinguished prior to allowing a full melt pool being achieved, all subsequent melt pool will not go past the first one.

To create a full melt pool, burn the candle for a minimum of one hour for every inch of its diameter.  All future burns should follow the first one's path and melt fully to the sides of the container. 

Recommended burn time is 3-4 hours.  Be sure to trim wick to 1/4" before each light.  This will allow candle to burn evenly to prevent tunneling.  Remember always follow warning label on the bottom of your candle.  Your first burn is very important, let it achieve a FULL melting pool on the first burn.

WHY NATURAL SOY WAX?

Certified kosher, contains no herbicides, pesticides, or genetically modified materials.

Our candles are made with a Kosher Certified 100% All-Natural soy wax that comes from sustainable American Farmers that is grown right here in the USA.  On the other hand, paraffin candles are made from petroleum base oil, which is bad for humans, pet and the environment is more of a nuisance than you might realize.  Soy Candles burns 50 percent longer, 20 degrees cooler and produces 90 percent less black soot than paraffin wax and does not emit chemicals like toluene, benzene, methyl ethyl ketone, or naphthalene.

 

They burn clean, doesn’t have an aroma on its own like our pure beeswax, and won’t leave black soot on the walls or upholstery.  Soy is easy to clean due to the natural biodegradability making soap and water the perfect ingredient to clean up a spill, which makes cleanup a breeze.

WHAT EXACTLY IS SOY WAX?

Soy wax is a 100% natural vegetable wax derived from the oil of soybeans and is primarily used in candles. 

Soybeans are one of the major agriculture crops grown in the United States, behind only corn.  The U.S grows the vast majority of the world’s soybeans, primarily in Illinois, Iowa and Indiana.  In fact, the state of Illinois is ranked as the #1 leading top producer of soybeans in the United States for 2021.

After they are harvested, the beans are cleaned, cracked, de-hulled, and rolled into flakes.  It is from these flakes that the oil is extracted to then be hydrogenated.  Hydrogenating oil is the process of converting some of its fatty acids from unsaturated to saturated, which raises the melting point of the oil to where it is a solid at room temperature.  The leftover bean husks are commonly used as animal feed.  The end result is soy wax! 

Paraffin wax, one of the most popular candle waxes due to its cheap costs, is derived in a contrasting way. Paraffin wax is the product of the oil purification process from petroleum, coal, or oil shale. When you remove the waxy substance from crude oil, you’re left with paraffin wax.  

WHY IS THERE WET OIL ON TOP OF MY SOY CANDLE?

Since Soy wax has a lower melting point than traditional paraffin wax, it can release excess essential fragrance oils which it cannot hold.  This is usually due to extreme temperature changes due shipping (i.e., going from hot trucks to air-conditioned environment or going from cold truck in the winter to heated stores).  It can also be caused by the scent 'sweating' out of the soy candles.  That means that scented soy candle jars are more likely to sweat when warmed during shipping.  You can leave it or use a tissue paper to wipe it out.  No worries; this is just the fragrance coming to the surface.  The sweat coming to the surface does not affect the burn quality and generally the sweat drops will not show up again after the first burn.

WHY TO MY 100% NATURAL SOY CANDLE LOOK FROSTY? ARE THEY DRYING OUT?

No, your soy candles never dry out.  Frosting is a natural characteristic that's unique to per soy candles.  It's part of the soy experience! Often times the frosting of soy candle is called the "bloom," and it's not a flaw.  Many customers actually become concerned if there is no frosting on their soy candles.  It is a way that you can always tell if your candle is really made with pure, All-Natural Soy Wax.  Frosting on the soy candles will not affect the performance of your candles while burning.

WHAT CAUSES THE WHITE MARKS ON MY SOY CANDLES?

Occasionally, white marks may appear on soy candles due to the nature of soy wax.  The tiny white looking crystal on the top and the sides of the jar are called frosting and are very similar to the frosted look on chocolate.  This is a natural characteristic of soy wax and should not be treated as a flaw.  It does not affect the quality of burn to the candle.

HOW CAN I TRACK MY ORDER?

You will receive an email with the tracking information once your order has shipped.  If you do not receive it for some reason, please email us and we will send you a new email.

WHAT SHIPPING METHOD TO YOU USE?

We mostly use USPS Priority Mail, Flat Rate and UPS for our shipping!

CAN THE CANDLE JAR BE REPURPOSED?

Yes Absolutely, when 1/4" of wax remains in the container discontinue use of the candle.  Carefully dump wax out of container.  Soap and warm water can be used to remove the waxy residue from candle container.  Reduce, Reuse and Recycle!