Frequently Asked Questions
How long should I burn my 100% Natural Soy Candle?
You may not know that candles made from 100% soy wax has a 'memory burn' and should be allowed to achieve a full melt pool on its very first burn. If your candle is extinguished prior to allowing a full melt pool being achieved, all subsequent melt pool will not go past the first one.
To create a full melt pool, burn the candle for a minimum of one hour for every inch of its diameter. All future burns should follow the first one's path and melt fully to the sides of the container.
Recommended burn time is 3-4 hours. Be sure to trim wick to 1/4" before each light. This will allow candle to burn evenly to prevent tunneling. Remember always follow warning label on the bottom of your candle. Your first burn is very important, let it achieve a FULL melting pool on the first burn.
Why 100% Natural Soy?
Because they are made only from soybean-based vegetable oils.
Our candles are made with certified Kosher. On the other hand, paraffin candles are made from petroleum base oil, which is bad for humans, pet and the environment. Our 100% Natural Soy Candles burns 50 percent longer, 20 degrees cooler and produces 90 percent black soot than paraffin wax.
How is Soy Wax made?
Soy wax is vegetable wax derived from the oil of soybeans and is primarily used in candles. After they are harvested, the beans are cleaned, cracked, de-hulled, and rolled into flakes. It is from these flakes that the oil is extracted to then be hydrogenated. Hydrogenating oil is the process of converting some of its fatty acids from unsaturated to saturated, which raises the melting point of the oil to where it is a solid at room temperature. The end result is soy wax!
Why is there wet oil on top of my Soy Candle?
Since Soy wax has a lower melting point than traditional paraffin wax, it can release excess essential fragrance oils which it cannot hold. This is usually due to extreme temperature changes due shipping (i.e going from hot trucks to air conditioned environment or going from cold truck in the winter to heated stores). It can also be caused by the scent 'sweating' out of the soy candles. That means that scented soy candle jars are more likely to sweat when warmed during shipping. You can leave it or use a tissue paper to wipe it out. No worries; this is just the fragrance coming to the surface. The sweat coming to the surface does not effect the burn quality and generally the sweat drops will not show up again after the first burn.
Why do my 100% Natural Soy Candle look frosty? Are they drying out?
No your soy candles never dry out. Frosting is a natural characteristic that's unique to per soy candles. It's part of the soy experience! Often times the frosting of soy candle is called the "bloom," and it's not a flaw. Many customers actually become concerned if there is no frosting on their soy candles. It is a way that you can always tell if your candle is really made with pure, All Natural Soy Wax.
What causes the white marks on my Soy Candles?
Occasionally, white marks may appear on soy candles due to the nature of soy wax. The tiny white looking crystal on the top and the sides of the jar are called frosting and are very similar to the frosted look on chocolate. This is a natural characteristic of soy wax and should not be treated as a flaw. It does not affect the quality of burn to the candle.
How can I track my order?
You will receive an email with the tracking information once your order has shipped. If you do not receive it for some reason, please email us at firstname.lastname@example.org and we will send you a new email.
What Shipping Method do you use?
We mostly use USPS Priority Mail, Flat Rate and UPS for our shipping!
Can the Candle jar be repurposed?
Yes Absolutely, when 1/4" of wax remains in the container discontinue use of the candle. Carefully dump wax out of container. Soap and warm water can be used to remove the wax residue from candle container.