Cozy Cove Candles (“we” and “us”) is the operator of (https://www.cozycovecandles.com) (Website”). By placing an order through this Website, you will be agreeing to the terms and conditions below. These are provided to ensure both parties are aware of an agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at that time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2 Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price of shipping cost to the customer.
3.1 Return Due to Customers Change of Mind
Cozy Cove Candles will be happily to accept return due to your change of mind as long as a request to return is received by us within 14 days of receipt of item(s) and are returned to us in the original packaging, unused and in resalable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for future purchase. We will notify you once this has been completed through via email at, email@example.com. Cozy Cove Candles will refund the value of the goods returned buy will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Cozy Cove Candles will be happily honoring any valid warranty claims, provided a clam is submitted within ninety (90) days of receipt of items.
Customers will be required to pre-pay the return shipping; however, we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Cozy Cove Candles to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
Refund to your payment method
A refund in store credit
A replacement item sent to you (if stock is available)
4 Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit Time Internationally
Generally, orders shipped internationally are in transit for 4 – 28 days. This varies greatly depending on the carrier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Times
Orders are usually dispatched within 2 business days of payment of order.
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which our warehouses will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched from our warehouse.
4.5 P.O. Box Shipping
Cozy Cove Candle will ship to P.O. box address using the United States Postal Services, ONLY. We are unable to offer couriers to these locations.
4.6 Military Address Shipping
We are able to ship to Military address using the USPS. We are unable to offer this service using courier services.
4.7 Items Our of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us, so we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged in Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact our customer service with the next steps. Any damage in the shipping must be reported by email within five days of receipt upon delivery with photos of shipping box, damage in quantity of damaged units; please email firstname.lastname@example.org should this occur and we will discuss options.
7 Duties & Taxes
7.1 Sales Tax
Sales Tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Cozy Cove Candles encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Cozy Cove Candles at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time, before the order has been dispatched from our warehouse. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for Parcel Damage in-Transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for Parcel Lost in-Transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer Service
For all customer services enquiries, please email us, at email@example.com.
Soy Candles in Shipping
PLEASE NOTE: Soy wax candles may be affected by changes in humidity and temperature during shipping, including slight changes in wax color/texture or pulling away from the glass (aka "wet spot", mostly visible in clear glass). This does not happen regularly, but is completely normal and does not affect the quality of the candle or make it defective. These candles cannot be returned or exchanged because of the physical character appearance in shipping or if these candles were a custom-made order. Any damage in shipping must be reported by email within five days of receipt with photos of shipping box, damaged product and quantity of damaged units; please email firstname.lastname@example.org should this occur and we will discuss options.