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- Refund Policy | Cozy Cove Candles | United States | Cozycovecandle.com
REFUND POLICY Below you’ll find a list of our Refund Policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today! Our Return Policy lasts 14 days from date of purchase, and must be requested by email within fourteen (14) days from the day you received your item(s). If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it and must also be in the original packaging. To Process a Return Place the item(s) securely in original packaging with the packing slip, receipt and mail your return to the following address; Cozy Cove Candles Bath & Body Shop LLC 4215 Columbia Rd 78, Magnolia, AR 71753 Make sure to write your Order number on the outside of the box, so we will be able to inspect your return. Customer, is responsible for all the return shipping charges. Make sure that you have a tracking number and insurance value on the item(s) that you are returning. Cozy Cove Candles Bath & Body Shop LLC, is not responsible for any item(s) that are lost or damaged while in transit, while being shipped back to our warehouse. All returns, are we required to have a receipt or proof of purchase, prior to excepting a return, exchange or refund. Refunds (if applicable) - Exchanges (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. You will be notified via email of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment; retain shipping charges if applicable. Please remember that it can take some time for your bank or credit card company to process and post our refund to you. We only replace items if they are defective or damaged. If you need to exchange it for the same item, fill out the form on the Contact Us page here, and we will email you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted or refunded. The fastest way to ensure you get what you want is to return the item and or items you have, and once the return is accepted, then you may make a separate purchase for the new item or items that you would like to purchase. To start the refund process, go here , be sure to reference your order number and zip code that is associated with your order. If you are not satisfied with your purchase, you can request a return or exchange within fourteen (14) days of purchase if the product or products are in the original condition and packaging. Please note that unless a manufacturing defect is present, we cannot accept returns of products that have been used. We are committed to processing refunds quickly, so you will likely receive notice of your refund within a few hours of your return arriving to our warehouse. Refunds can take 1-2 weeks to reflect in your account. Of course, we are here if you have any questions, or need help along the way. Email us at cozycovecandles@gmail.com and we will assist you. Please note that if you choose to return any item outside of the standard process, we will not be able to reimburse you for the return shipping your refund will be delayed due to additional processing time. Please allow additional return shipping time for returns from military bases (APO/FPO). While refunds leave our account immediately, it can take from a few days up to a billing cycle for the money to appear in your account based on your bank’s processing times. Exceptions - Non-returnable Items Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care good (such as beauty products). Please get in touch if you have any questions or concerns about your specific item. Unfortunately, we DO NOT accept returns on "Sale" items or gift card. Custom Order Policy There will be a required deposit on all large custom orders. Deposit will be all non-refundable once the product is in production. For questions, please contact us. Late or Missing Refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at cozycovecandles@gmail.com . Sale Items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to: 4215 Columbia Rd 78, Magnolia, AR, 71753, United States. You will be responsible for paying for your own shipping costs for returning your item. All Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Cancellations If you change your mind before you have received your order, we are able to accept cancellation at any time before the order has been dispatched. Once your order has been placed in the fulfilled status then, NO Cancellations, Edits, or Adjustments to your order are allowed at this time. Custom Order Policy There will be a required deposit on all large custom orders. Deposit will be all non-refundable once the product is in production. For questions, please contact us. Damages and Issues Please take the time to inspect your order upon delivery of the items that we have shipped to you. Contact us immediately if an item is defective, damaged or if you have received the wrong items, so that we can evaluate the issue and make it right. DO NOT discard or throw away damaged items that you have received. Contact us first and we will email you with directions on what to do with the damaged item or items that you received. If your product is damaged in shipping, we will happily replace it for you and send you out a replacement product at no cost to you. Ordered the Wrong Product If you have simply just ordered the wrong product and you want to exchange it for another product, you may do so. As you (the customer) will be responsible for the return shipping cost of the returned product or products. Please, do not hesitate to contact us with any concerns or any questions that you may have with any orders. Cozy Cove Candles creston, washington Soy Candles in Shipping PLEASE NOTE: Soy wax may be affected by changes in humidity and temperature during shipping, including slight changes in wax color/texture or pulling away from the glass (aka "wet spot", mostly visible in clear glass). This does not happen regularly, but is completely normal and does not affect the quality of the candle or make it defective. These candles cannot be returned or exchanged because of the physical character appearance in shipping or if these candles are a custom-made order . Any damage in shipping must be reported by email within five days of receipt with photos of shipping box, damaged product and quantity of damaged units; please email cozycovecandles@gmail.com should this occur and we will discuss options. Have questions or concerns? Contact Us Contact Us
- Terms & Conditions | Cozy Cove Candles | United States | Cozycovecandle.com
Terms & Conditions of Sale are subject to change from time to time and you are advised to check back frequently for any update. TERMS & CONDITIONS OVERVIEW This website is operated by Cozy Cove Candles Bath & Body Shop LLC . Throughout the site, the terms “we”, “us” and “our” refer to Cozy Cove Candles Bath & Body Shop LLC. Cozy Cove Candles Bath & Body Shop LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms & Conditions of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms & Conditions of Service are considered an offer, acceptance is expressly limited to these Terms & Conditions of Service. Any new features or tools which are added to the current store shall also be subject to the Terms & Conditions of Service. You can review the most current version of the Terms & Conditions of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Wix Co. They provide us with the online e-commerce platform that allows us to sell our products and services to you. SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms & Conditions of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. SECTION 5 - PRODUCTS OR SERVICES (if applicable) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy . SECTION 7 - OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms & Conditions of Service. SECTION 8 - THIRD-PARTY LINKS Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms & Conditions of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. SECTION 10 - PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, click here . SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. SECTION 12 - PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Cozy Cove Candles Bath & Body Shop LLC , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. SECTION 14 - INDEMNIFICATION You agree to indemnify, defend and hold harmless Cozy Cove Candles Bath & Body Shop LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms & Conditions of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. SECTION 15 - SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. SECTION 16 - TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms & Conditions of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms & Conditions of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). SECTION 17 - ENTIRE AGREEMENT The failure of us to exercise or enforce any right or provision of these Terms & Conditions of Service shall not constitute a waiver of such right or provision. These Terms & Conditions of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms & Conditions of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. SECTION 18 - GOVERNING LAW These Terms & Conditions of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the, United States. SECTION 19 - CHANGES TO TERMS & CONDITIONS OF SERVICE You can review the most current version of the Terms & Conditions of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms & Conditions of Service constitutes acceptance of those changes. SECTION 20 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at cozycovecandles@gmail.com , or through our Contact Us page. Contact Us
- All Rights Reserved | Cozy Cove Candles | United States | Cozycovecandle.com
LIABILITY DISCLAIMER The information contained in this Web site is, to the best of our knowledge, true and complete. All suggestions, advice, or tips found herein do not include guarantees on the part of Cozy Cove Candles Bath & Body Shop LLC., nor do we accept any liability connected with the use of the information contained in this site. By using this site, you accept ALL terms of the following User Agreement and understand that your use is at your own risk. This user agreement and any disputes arising out of or related to the site shall be governed by, and construed and enforced in accordance with, the laws of the State of Arkansas. USER AGREEMENT THIS WEB SITE IS PROVIDED TO YOU FREE OF CHARGE, "AS IS," COZYCOVECANDLES.COM, BY USING THE INFORMATION AND SERVICES AVAILABLE THROUGH THIS WEB SITE, YOU AGREE TO THE TERMS AND CONDITIONS CONTAINED HEREIN. COZYCOVECANDLES.COM, RESERVES THE RIGHT TO UPDATE PRODUCT PRICES AT ANY TIME, FOR ANY REASON. WHILE WE STRIVE TO MAINTAIN ACCURATE AND TIMELY PRICE INFORMATION, WE ARE NOT ULTIMATELY RESPONSIBLE FOR ERRORS, OMISSIONS, OR OTHERWISE INACCURATE PRICES ON THE WEBSITE. THE FINAL AMOUNT OF MONEY DUE PER ORDER IS ALWAYS DETERMINED AT CHECKOUT TIME, NOT DURING SHOPPING CART SELECTION. FOR EXAMPLE, CUSTOMERS MAY PUT PRODUCTS INTO THE SHOPPING CART DURING A SALE, BUT MAY CHOOSE TO POSTPONE THEIR FINAL CHECKOUT UNTIL LATER. THE CUSTOMER IS ALWAYS RESPONSIBLE FOR THE MOST RECENT PRODUCT PRICE, EVEN IF THEIR SELECTED PRODUCTS ARE NO LONGER ON SALE AT CHECKOUT TIME. THE CUSTOMER, LIKEWISE, ASSUMES RESPONSIBILITY FOR ANY MISSED DISCOUNTS, FOR ANY REASON, DUE TO PRICE CHANGES THAT MAY OCCUR BETWEEN PRODUCT SELECTION AND FINAL CHECKOUT, WHATEVER THAT DURATION MAY BE. THE INFORMATION AND SERVICES AVAILABLE TO YOU ON THIS WEB SITE MAY CONTAIN ERRORS AND THE SITE IS SUBJECT TO PERIODS OF INTERRUPTION. WHILE COZYCOVECANDLES.COM, DOES ITS BEST TO MAINTAIN THE INFORMATION AND SERVICES IT OFFERS ON THE WEB SITE, IT CANNOT BE HELD RESPONSIBLE FOR ANY ERRORS, DEFECTS, LOST PROFITS, OR OTHER CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF THIS WEB SITE. COZYCOVECANDLES.COM, PROVIDES THE INFORMATION AND SERVICES AVAILABLE ON THIS WEB SITE "AS IS," WITH NO WARRANTIES WHATSOEVER. ALL EXPRESS WARRANTIES AND ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS ARE HEREBY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. IN NO EVENT SHALL COZYCOVECANDLES.COM, BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL AND EXEMPLARY DAMAGES, OR ANY DAMAGES WHATSOEVER, ARISING FROM THE USE OR PERFORMANCE OF THIS WEB SITE OR FROM ANY INFORMATION, SERVICES OR PRODUCTS OBTAINED THROUGH THIS WEB SITE, EVEN COZYCOVECANDLES.COM, HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH THIS WEB SITE, OR ANY PORTION THEREOF, YOUR EXCLUSIVE REMEDY SHALL BE TO CEASE USING THE WEB SITE. Access to and use of this Site is subject to the terms and conditions of this User Agreement and all applicable laws and regulations, including laws and regulations governing copyright and trademark. By accessing and using this site, you accept without limitation, all of the terms and conditions in this User Agreement. CozyCoveCandles.com, reserves the right to change these terms and conditions at any time, and by using this site, you agree in advance to accept any changes. The materials used and displayed on this site, including but not limited to text, photographs, graphics, names, logos, trademarks and service marks, are the property of CozyCoveCandles.com, or its affiliates or licensors and are protected by copyright, trademark and other laws. You agree not to modify, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material without the written permission of CozyCoveCandles.com, or the appropriate affiliate.