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Benefits of Soy Wax Have you every wondered what the benefits of soy candles were? Check them out in our list below: Soy Wax is a derived from vegetables (soy bean), while its counter partner, paraffin wax is a derived from petroleum (a refined gasoline product) ​ Soy wax burns with zero petro soot, creating petro soot free candles. ​ Soy’s greatest advantages is that it is completely natural and a renewable resource. ​ ​ Sustainability and well-made soy candle burn cleanly and slowly ​ ​ Performance and beauty of soy candles speak for themselves. ​ ​ They’re safe – Soy Wax is all-natural, vegan and safe for extended use. ​ ​ Soy wax has a lower melting point than paraffin wax and because of this, soy candles will burn at a slower rate and longer than paraffin wax candles. ​ ​ Soy's greatest advantages is that it is a natural, completely renewable resource, 100% biodegradable and cleans up with plain old soap and hot water. What is Soy Wax? Soy wax is a vegetable wax made from the oil of soybeans. After harvesting, the beans are cleaned, cracked, de-hulled, and rolled into flakes. The oil is then extracted from the flakes and hydrogenated. ​ The hydrogenation process converts some of the fatty acids in the oil from unsaturated to saturated. This process dramatically alters the melting point of the oil, making it solid at room temperature. The leftover bean husks are commonly used as animal feed. ​ The U.S. grows the vast majority of the world's soybeans, primarily in Illinois, Iowa, and Indiana. Why Soy Wax? Most candles are made of paraffin, wax which creates highly toxic benzene and toluene when burning (both are known carcinogens). Paraffin is a petroleum waste product and has to be deodorized and chemically bleached before it can be made in to wax. Paraffin wax, one of the most popular candle waxes due to its cheap costs, is derived in a contrasting way. Paraffin wax is the product of oil purification process from petroleum, coal or oil shale. When you remove the waxy substance from crude oil, you’re left with paraffin wax. ​ Soy wax is made from environmentally friendly, renewable resources; whereas classic paraffin wax is made from petroleum and is non-renewable. Not only are there “green” advantages to choosing soy wax over a different type of candle wax, but soy wax also burns slower than paraffin wax, meaning you get a candle that lasts longer. While all candles emit some black soot while burning, candles made from soy wax burns cleaner and results in less soot. Another reason to choose soy wax when it comes to candles is the fact that soy wax is an excellent fragrance carrier that does not require chemical amplifiers. The result is a well-balanced We use 100% USA grown soy wax which is renewable and biodegradable (unlike petroleum-based paraffin). Soy wax is also a longer burning candle and you can enjoy your candle without worrying about toxins being thrown into the air you breathe! ​ The perfect complement to a healthy and environmentally conscious home. ​ Made from 100% vegetable wax that won't pollute you r air. ​ Soy wax is an excellent fragrance carrier that does not require chemical amplifiers. The result is a well-balanced true scent candle. How is Soy Wax Sustainable? Soy wax is known for being a healthier and more eco-friendly alternative to common paraffin wax candles that you’re likely to find on the drug store shelves. Paraffin wax is made from petroleum which isn’t sustainable nor healthy when it is breathed in. Soy wax is a great wax alternative because it’s derived from renewable source. Cozy Cove Candles, sells candles that are made with pure 100% all-natural soy wax and all-natural beeswax that are free of any synthetic ingredients. Our soy wax is a sustainable sourced soy wax that is grown from USA farmers, that refrain from over-harvesting. Preventing over-farming is important, because it ensures quality and the health of both the soy plant and the soil. Soy is slow burning, lasting longer than commercial candle waxes, and doesn’t emit any harmful chemicals when burned. Another benefit of soy wax is that when it burns, it’s a neutral burn for the environmental, meaning it’s not releasing any nasty carcinogens into the environment, such as; your home or any space in general. As a vegetable-based wax, soy is also an agricultural staple in the United States. With soy readily produced and harvested within the states, utilizing its wax has a reduced carbon footprint compared to using other waxes, like a very popular paraffin wax, which is commonly sourced from China. Paraffin was is not safe to inhale because the wax releases cancer-causing carcinogens when burned, and paraffin wax candles are prone to sooting, which is when candles produce unclean black smoke that leave black marks on the inside of the candle vessels. About Cozy Cove Candles Cozy Cove Candles soy wax blend is free from additives and burns completely perto-carbon soot free! Our fragrances are 100% paraben and phthalate free and our dyes exceed the stringent EU Reach Compliance standards. All of our candles are made from 100% soy wax and vegetable oils. They burn longer and produce very little soot. They are biodegradable, pesticide and herbicide free and contain no Genetically Modified Material. All the candles have a long-lasting burn life and have a sweet and smooth fragrance. Cozy Cove Candles combines the most beautiful scents using pure 100% all-natural soy wax, all-natural beeswax and vegetable oils that are free from additives and burns completely perto-carbon soot free. They are biodegradable, pesticide and herbicide free and contain no Genetically Modified Material. ​ Each candle is hand poured with love and are designed to create the perfect aroma within your home using 100% premium grade fragrances and essential oils that are paraben and phthalate-free. All the candles have a long-lasting burn life, produce very little soot and have a sweet smooth fragrance. We are often asked why we choose to make our candles using soy wax. People comment that soy wax products are more costly than say paraffin wax products, which is true at face value. ​ However, if you dig a little deeper, you’ll soon see that the savings come at a higher cost. ​ Simply put, soy wax is better. Better for the environment, better for the home, better for the family and creates a better performing product – which is important to us. OUR TOP 6 REASONS FOR CHOOSING SOY WAX These are our top 6 reasons for choosing soy wax over paraffin wax, if you know of any further benefits or drawbacks, we’d love to hear them. ​ Longer Burning Soy wax has a lower melting point which means it burns up to 50% longer than paraffin wax candles. Better Fragrance Due to the lower melting temperature of the wax, a healthier ‘wax pool’ around the wick is created. This ‘wax pool’ allows the fragrance oils to more easily vaporize, and thus releasing more fragrance into the home. ​ Non-Toxic As soy wax is made from vegetable oil it is clean burning and releases no known carcinogens when it is burnt. Renewable Resource Soybeans are an environmentally friendly, sustainable and a renewable resource ​ Easier to clean Spills of soy wax is much easier to get out as it is biodegradable, Clean burning Soy burns clean which means minimal soot is released.

REFUND POLICY Below you’ll find a list of our Refund Policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today! ​ Our Return Policy lasts 14 days from date of purchase, and must be requested by email within fourteen (14) days from the day you received your item(s). If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it and must also be in the original packaging. To Process a Return Place the item(s) securely in original packaging with the packing slip, receipt and mail your return to the following address; ​ Cozy Cove Candles 36915 Skyvista LN N, Creston, WA 99117 ​ Make sure to write your Order number on the outside of the box, so we will be able to inspect your return. Customer, is responsible for all the return shipping charges. Make sure that you have a tracking number and insurance value on the item(s) that you are returning. Cozy Cove Candles, is not responsible for any item(s) that are lost or damaged while in transit, while being shipped back to our warehouse. All returns, are we required to have a receipt or proof of purchase, prior to excepting a return, exchange or refund. Refunds (if applicable) - Exchanges (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. You will be notified via email of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment; retain shipping charges if applicable. Please remember that it can take some time for your bank or credit card company to process and post our refund to you. We only replace items if they are defective or damaged. If you need to exchange it for the same item, fill out the form on the Contact Us page here, and we will email you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted or refunded. The fastest way to ensure you get what you want is to return the item and or items you have, and once the return is accepted, then you may make a separate purchase for the new item or items that you would like to purchase. ​ To start the refund process, go here , be sure to reference your order number and zip code that is associated with your order. ​ If you are not satisfied with your purchase, you can request a return or exchange within fourteen (14) days of purchase if the product or products are in the original condition and packaging. Please note that unless a manufacturing defect is present, we cannot accept returns of products that have been used. We are committed to processing refunds quickly, so you will likely receive notice of your refund within a few hours of your return arriving to our warehouse. Refunds can take 1-2 weeks to reflect in your account. Of course, we are here if you have any questions, or need help along the way. Email us at cozycovecandles@gmail.com and we will assist you. ​ Please note that if you choose to return any item outside of the standard process, we will not be able to reimburse you for the return shipping your refund will be delayed due to additional processing time. Please allow additional return shipping time for returns from military bases (APO/FPO). While refunds leave our account immediately, it can take from a few days up to a billing cycle for the money to appear in your account based on your bank’s processing times. Exceptions - Non-returnable Items Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care good (such as beauty products). Please get in touch if you have any questions or concerns about your specific item. ​ Unfortunately, we DO NOT accept returns on "Sale" items or gift card. Custom Order Policy There will be a required deposit on all large custom orders. Deposit will be all non-refundable once the product is in production. For questions, please contact us. Late or Missing Refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at cozycovecandles@gmail.com . ​ Sale Items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to: 36915 Skyvista LN N, Creston, WA, 99117, United States. ​ You will be responsible for paying for your own shipping costs for returning your item. All Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. ​ Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Cancellations If you change your mind before you have received your order, we are able to accept cancellation at any time before the order has been dispatched. Once your order has been placed in the fulfilled status then, NO Cancellations, Edits, or Adjustments to your order are allowed at this time. ​ Custom Order Policy There will be a required deposit on all large custom orders. Deposit will be all non-refundable once the product is in production. For questions, please contact us. Damages and Issues Please take the time to inspect your order upon delivery of the items that we have shipped to you. Contact us immediately if an item is defective, damaged or if you have received the wrong items, so that we can evaluate the issue and make it right. ​ DO NOT discard or throw away damaged items that you have received. Contact us first and we will email you with directions on what to do with the damaged item or items that you received. ​ If your product is damaged in shipping, we will happily replace it for you and send you out a replacement product at no cost to you. ​ Ordered the Wrong Product If you have simply just ordered the wrong product and you want to exchange it for another product, you may do so. As you (the customer) will be responsible for the return shipping cost of the returned product or products. ​ Please, do not hesitate to contact us with any concerns or any questions that you may have with any orders.​​ Cozy Cove Candles creston, washington Soy Candles in Shipping PLEASE NOTE: Soy wax may be affected by changes in humidity and temperature during shipping, including slight changes in wax color/texture or pulling away from the glass (aka "wet spot", mostly visible in clear glass). This does not happen regularly, but is completely normal and does not affect the quality of the candle or make it defective. These candles cannot be returned or exchanged because of the physical character appearance in shipping or if these candles are a custom-made order . Any damage in shipping must be reported by email within five days of receipt with photos of shipping box, damaged product and quantity of damaged units; please email cozycovecandles@gmail.com should this occur and we will discuss options. Have questions or concerns? Contact Us Contact Us

DO YOU NEED TO TRIM THE CANDLE WICK? If you’ve simply been lighting and blowing out your scented soy candles without doing any kind of maintenance, you’ve been doing yourself and your candles a disservice. Taking just a few small steps—such as trimming the wicks and protecting the wax from dust—will help your candle burn longer and more evenly. Discover why you should trim the candle wick, plus our other tips for taking care of your candle that you have just purchased that smells amazing! ​ The wax base of your candle can also contribute to an even burn, and our scented soy candles made from natural, non-toxic soy wax provide just that. Soy candles burn clean, last long and actually capture aromas better than other wax varieties, making our candles both enduring and delightfully fragrant. WHY YOU SHOULD TRIM THE CANDLE WICK? Trimming a candle wick is such a small difference that it seems like it shouldn’t affect using your candle too much. After all, your candle will still burn whether or not you trim the wick, right? While this is technically true, the small action of trimming the wick can help prolong the life of your candle by as much as 25 percent and keep it looking nice. ​ Leaving a wick long means that you’ll have a larger flame, which will melt more wax and give the candle more fuel. This larger amount of fuel can lead to incomplete combustion, which in turn creates more soot, making your candle container black and dirty. Many long wicks also form a little curl on top as they burn, creating an uneven shape that tends to waver around, which exacerbates the soot formation. ​ Keeping the candle wick trimmed helps control the amount of melted wax (i.e., fuel) that the candle has access to, which helps limit the amount of soot it creates. The trimmed wick also helps the candle burn more evenly, controlling the soot and prolonging the life of the candle. (Reducing the soot also makes it easier to repurpose the candle jar when you’re done burning the candle.) ​ Every time you burn a candle for four hours, extinguish the flame and let the candle cool to room temperature. This usually takes about two hours for larger candles. Then, trim the candle wick down to one-eighth to one-fourth inch before relighting again. You can use scissors at the beginning, but as the candle burns down it will be easier to use nail clippers or even an official wick trimmer. OTHER CANDLE CARE TIPS Trimming a wick isn’t the only thing you can do to care for your candle and make it last longer. These tips will help keep your 100% All-Natural Soy Scented and Beeswax Soy blended candles looking as nice as the day you bought it: Do burn the candle for roughly two hours during its first burn. This will ensure that the entire first layer of wax becomes liquid and then resolidifies. If you don’t burn the candle for long enough, only the area immediately around the wick will melt. This can lead to tunneling, in which only the center of the candle burns down, leaving a ring of hard wax about the outside of the candle. Don’t burn the candle for more than four hours at a time. Once you get past the four-hour mark, the wax begins to super heat, which can reduce the candle’s scent. It also contributes to the creation of smoke, which marks up the candle’s container and further messes with the scent. Do re-center the wick if it moves or bends over. If you notice the candle wick has moved during burning, blow out the flame and let the candle cool. Then, use your fingers, tweezers or tongs to move it towards the center and straighten it up. Keeping the wick trimmed short will also help stop it from falling over. Don’t leave the candle in a drafty area. Stray breezes cause the candle to burn unevenly and can even put the flame out completely. Stay away from vents, fans, open windows, AC units and any other locations where the flame might be exposed. ​ ​ Do keep the top of your candle clean and dust-free. If you’re not burning your candle often (though we don’t know why you wouldn’t!), the top will accumulate dust and other particles. Storing it in a covered cabinet or replacing the lid (if there is one) can help keep the top clear. If you do notice some dust on it, carefully wipe off the top of the wax with a damp cotton pad before lighting it again. Don’t let soot marks accumulate on the glass—this will make them much harder to clean off eventually. Dab a little bit of soap on a damp cotton pad and wipe it over the soot until the stains come off. Let the glass dry completely before lighting the candle again.